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Friday, March 11, 2011

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Dell had a track record of satisfied customers and excellent customer service until recently. The ever increasing number of complaints from customers shows that the brand suffers major setback in terms of its reputation as market leader for computer and printer on the market. Dell clients and customers when the rapid reaction plane was estimated to be taken now by the customer service employee that questions be provoked, and they manage to fail in the open, their problems on their own.

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In contrast, the fact Dell is a significantly large list of regular customers, Dell printer and computer purchase ideal sustainable, efficient and inexpensive service needs to find. Therefore, it is true that when Dell has given negative reviews of many compliments it gets out of the complaints.

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Dell, a giant in the computer industry has been a few delays in the technical support departments. Dell executives acknowledge that Dell customer complaints were caused by the slow level of response from their customer support staff in different countries. For this reason, Dell moved back most of its customer service USA. They retrained their employees and measures taken to resolve outstanding customer complaints.








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